Telecommunications providers need accessible billing, account, and operational data to support digital services. This paper explores how fragmented mainframe information can constrain customer analytics, revenue assurance, and cloud integration, with scenarios covering personalized offers, churn prediction, and fraud monitoring.
Explore how Lozen provides live access to billing and customer records, PropelZ supplies analytics and SIEM platforms, and Zaac supports storage modernization. The paper also considers audit trails, dispute resolution, and the infrastructure demands of retaining large volumes of operational data.
